Greenerprinter Personalized Photo Books: Frequently Asked Questions
- How do I get the Greenerprinter Photo Book creation software?
- Once I've downloaded the software, how do I use it?
- How do I order a photo book?
- How many pages can my photo book have?
- What makes Greenerprinter photo books special?
- How long will it take to get my order?
- How will my order be printed?
- How do the products compare to something I might buy in a store?
- What elements can be customized?
- Are there limitations to the types of images I can use in my photo book?
- Where do you ship?
- Can I add text in any language?
- What can I do to make sure my book looks its best?
- If an image is larger than 300 pixels per inch, should I resize it?
- The pages in my photo book proof look out of order...why is that?
- My file uploaded but the shopping cart did not come up...what happened?
- How will I know when my order has been shipped?
Q: How do I get the Greenerprinter Photo Book creation software?
Download the Photo Book tool HERE.
Windows Users:
The downloaded file will be called "MyPhotoCalInstaller.exe". Double-click the file to install the software. After installation, the application will be added to your "Programs" menu.
Mac Users:
Simply unzip (double-click) the downloaded "zip" archive to add the appliation to your computer.
Q: Once I've downloaded the software, how do I use it?
The software is designed for anyone to use, and is very intuitive. You can select a predefined template as soon as the software launches that will already have colors and fonts assigned. From there, you simply add photos
and any custom text or holidays you wish. There are some advanced features you may wish to use, and for this there is a help guide which is available from within the software. Also, feel free to take your time: Once you've downloaded the software, it's
yours to use as often as you wish. You can create your photo book at your own pace, and save your work at any time and come back to it later, without worrying about lost work due to slow or interrupted internet connections, network "time-outs" etc.
Q. How do I order a photo book?
After you've completed your project, simply click the "Send to Greenerprinter" button. Your final file will be uploaded to our site and you will be taken to an ordering page where you can specify quantity, shipping and payment method. After your order
is placed, you will receive a confirmation email, and within days, your beautiful creation will be shipped and ready to share with friends and family.
Q. How many pages can my photobook have?
By default, the books have 24 pages. You may, however, add more pages at the cost of $1/per page. The maximum number of pages is 64.
Q. What makes Greenerprinter photo books special?
We offer a high level of customization (with our free software), top-quality printing processes, live support, and eco-friendly papers and practices. Our papers, being 100% recycled and processed chlorine-free, are archival quality to insure that your memories will be kept safe for years to come.
Q: How long will it take to get my order?
Normal production time is 4 business days plus shipping time.
Q: How will my order be printed?
We use the latest technology from HP featuring the Indigo digital press. The Indigo produces vibrant colors with a high level of consistency. And in keeping with our green approach, it is a very efficient machine with a small environmental footprint.
Q: How do the products compare to something I might buy in a store?
Greenerprinter photo books are printed on 105# Reincarnation Book recycled card stock. The paper has an elegant, soft matte finish, and an organic appeal. Our photo books are bound into a sturdy, elegant hard-cover binding that looks right at home on even the most expensive coffee table. The final product is very similar to what you might find in a store, except that it's customized by you!
Q: What elements can be customized?
In addition to adding your own photos, there are infinite creative possibilities that will allow you to unleash your inner designer. Photo books can be fully customized with your choice of colors and fonts, plus a large selection of background images and borders.
The photo book software comes with predefined layouts and custom themes such as travel, kids, weddings and more to help you get started. These can all be edited as well. Best of all, you can do it all at your pace, right from home.
Q: Are there limitations to the types of images I can use in my photo book?
We will not print materials that could give rise to any civil or criminal liability under applicable law. Nor will we reproduce images that promote racism, hatred, bigotry, or harm against any group or person. We reserve the full right to refuse to print at our sole discretion, any output.
Q: Where do you ship?
We ship only to the United States and Canada.
Q: Can I add text in any language?
Yes, you can use any language or font on your system, the software will create a PDF before sending the file to print and embed all font info into the PDF.
Q: What can I do to make sure my calendar or book looks its best?
Try to use high-resolution, sharp images. The software will warn you of images that are below our minimum recommended 150 pixels/inch, but usually images look best if they are 250 ppi or more. Also, remember that when you enlarge an image, you are decreasing its resolution.
Even high-resolution images can become low-resolution when enlarged too high. Check your PDF proof carefully... if an image looks pixelated or blurry in the proof, it will also print that way!
Q: If an image is larger than 300 pixels per inch, should I resize it?
NO. The software will resize the images to 300 ppi before creating the PDF file and sending to print.
Q: The pages in my photo book proof look out of order...why is that?
Photo books require double-sided printing, so in order to be correctly print, cut, and bound, the pages need to "back up" in a certain way. Thus the pages of the proof may appear to be out of order, but rest assured that in the final photo book they will be correct. The proof should be used for checking spelling, text, images, layout etc.
Q: My file uploaded but the shopping cart did not come up...what happened?
If you have successfully uploaded a file but are unable to check out, please contact us at 1-800-655-5833. If you are unable to upload your file to start your order, please quit the software and try again, or try placing your order from a different computer or network (you may copy the software and your files to as many computers as you wish).
Q: How will I know when my order has been shipped?
Once your order has been shipped, you will receive an email confirmation along with a tracking number, if applicable.
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