Can't Upload or View Proof of your artwork?
Make the sure the file is properly saved as a PDF
Although many file types will work (TIF, EPS, PDF and JPEG or JPG) we recommend using PDFs. If you're not uploading a PDF, please resave the file as a PDF and try again. Follow the PDF creation instructions contained in our template
Make sure the file name consists of ONLY letters and numbers
If the file name of your PDF contains any "special" characters (ex. @, #, $, %, +, &, or *), you may experience problems uploading. Please rename your file using only letters and/or numbers.
Make sure the file name has the proper extension
Files need to have the proper 3-digit extension in order to be uploaded. PDF files should have ".pdf" at the end of their file name, while EPS files will have a ".eps", etc.
Try to keep the file under 5 megabytes in size
Files larger than 5 megs can take additional time to render, and may cause your browser to time-out without finishing your PDF proof.
Usually this happens when images in the PDF are too high in resolution, or if graphics contain many transparent layers.
To resolve these issues, resize your images to no more than 350 dpi at 100% of the output size, and flatten any transparency using the "High Resolution" settings in your software.
Do not navigate away from the upload page after starting the order
If you've moved away from the Self-Serve Section while uploading files or processing your order you may lose some data causing incomplete order processing. In this case the best fix is to restart your browser and try again.
Still having problems?
Try closing (quitting) and reopening your web browser.
Although not the most scientific approach, this often helps customers who still cannot upload files after fixing the issues above.
Try using a different web browser
We recommend using either FireFox, Safari, or Internet Explorer. If you're already using one of these browsers, try switching to another.
Try using a different computer or a different network.
Network or security settings can interfere with the upload/preview process. Some networks won't allow you to upload files to our system due to firewalls, etc. Unfortunately, we cannot remedy this issue and recommend you try a different computer on another network to place the order.
If your PDF Proof Doesn't Look Correct:
Did you use the Greenerprinter template to create your file?
We strongly recommend that you use our self-service template
to build your file, and follow the instructions in the template for creating your PDF.
If you don't use our template to create your artwork, you may see crop marks or your card may be the wrong size, etc. If you've already designed your card without our template, please check the dimensions and PDF settings against our template to confirm proper size, bleed, etc.
Verify that your file is the correct size.
ALL self-service cards should be supplied at a size of 3.75" x 2.25". During the trimming process, we will cut 1/8" off each edge, for a final size of 3.5" x 2". If you supply artwork that is smaller than 3.75" x 2.25", it will be enlarged to fit that size, in which case some of your artwork may be trimmed off.
Try outlining your fonts or flattening the PDF.
If text or other elements are dropping out when you view the PDF proof, try outlining the fonts in your document and flatten any transparency using the "High Resolution" settings in your software.