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Greenerprinter Terms & Conditions

By placing an order, you are forming a legally binding contract with Greenerprinter, for products and services, and you agree to be bound by the following Terms and Conditions.

Greenerprinter reserves the right to update our Terms and Conditions without notice.

Payment
Color Reproduction & Quality
Over and Under-Runs
Soft & Hard Proofs
Turnaround Time
Mailing Services
Shipping & Handling
Cancellation of Orders
Claims
Indemnification

Payment
The fees for Greenerprinter products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Orders in the state of California are subject to state sales tax unless a resale certificate is submitted at the time of order placement. Greenerprinter requires pre-payment on all orders with the exception of certain customers pre-approved for Credit Terms. Greenerprinter grants Credit Terms on the print portion of orders only. All mailing services and postage related fees must be prepaid. Please note that no orders will be mailed until an approved and signed mailing services invoice is returned from the customer authorizing payment. Greenerprinter accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to Greenerprinter, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $25.

Color Reproduction & Quality
Greenerprinter will meet print industry standards regarding color and quality. The accuracy of each color reproduction is guaranteed to be within a minimum of 90% of the proof aproved. Greenerprinter accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Greenerprinter cannot guarantee color quality unless a hard proof is ordered.

Clients must provide print ready files suited to the offset printing process. Greenerprinter is not liable for files printed poorly due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. Furthermore, Greenerprinter is not responsible for errors and omissions in artwork, either supplied by the client or edited by Greenerprinter, approved by the client.

Clients must provide all full color printing images in CMYK format. Greenerprinter is not responsible for the color shift that occurs in conversions from RGB to CMYK color modes. Orders requiring spot colors must be created using PMS colors.

Over-runs and Under-runs Greenerprinter follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you "no charge." Any deficiency shall be credited to your account proportionately. If a required "no less than" quantity is needed, this must be stated when order is placed.

Greenerprinter will contact the client (by e-mail or by phone) when errors are detected in supplied files. The client will be alerted to the issue and given the following choices:
1. Resubmit a corrected file.
2. Request an estimate for Greenerprinter to correct your files. This action will require additional payment before your order will proceed.

Soft & Hard Proofs
A soft proof is sent to the client's email address in PDF format. The soft proof will be completed within one business day once the print ready files have been uploaded to the order. The client can view it on screen or download and print. The soft proof represents only the design layout, text accuracy, image proportion and placement; it is not meant for reviewing color accuracy or density. Greenerprinter cannot guarantee color quality unless a hard proof is ordered.

A hard proof is a full color, one-sided and untrimmed inkjet proof, calibrated to our presses and printed on standard semi-gloss proofing paper. Hard proofs are meant to proof color ONLY. We do not run "press proofs" as they are too costly and wasteful to be justified. If you need to see printing on an actual paper stock, we recommend that you order samples.

Hard proofs will be mailed overnight to the account address, unless otherwise stated in the order notes, within one business day of receiving print ready files to the order. Hard proofs must be returned to Greenerprinter to initiate order turnaround. If your order is color critical, Greenerprinter strongly suggests you purchase a hard proof.

When a proof is ready, the client will be notified by e-mail.

Any changes to orders must be in writing. Greenerprinter will not proceed with verbal corrections or approvals.

Turnaround Time
The turnaround time selected by the client begins with online proof approval of our soft proofs or when approved hard proofs are returned to our location. If your job or proof is approved by 5:00 P.M. PST, printing turnaround time begins next business day. For instance, an order placed with a three day turnaround approved by 5:00 P.M. Wednesday would be completed and shipped after 4:00 P.M. PST Monday. Please make a note that Greenerprinter's offices are closed on Saturdays, Sundays, and Holidays. Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping.

Printing turnaround for approved orders is guaranteed. If your deadline is not met our policy is to refund any rush charges or upgrade a future order to include rush services. Only orders with written instructions regarding a specific ship date will be considered for a full refund. The date requested, however, must be achievable with the selected print turnaround.

Mailing Services
Mailing list(s), while in Greenerprinter's control, is/are the sole property of the client and shall be used only with the client's instructions. Once the piece is delivered to the USPS, Greenerprinter's responsibility ends. Greenerprinter is only responsible for the preparation and delivery of mailing pieces. In no case is Greenerprinter liable for loss of business, incidental or consequential damages, or costs in excess of billing for services related to the specific job.

Shipping & Handling
Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS. Greenerprinter is not responsible for delays or damages caused during shipping.

Cancellation of Orders
Cancelled orders require compensation for incurred costs and related obligations:

  • If no work has been done, a full refund or credit will be issued.
  • If a soft proof is completed there will a charge of $60.00.
  • If a hard proof has been completed, the client is responsible for the cost of the proof (hard proof costs vary based on job description).
  • If the order has been printed (regardless of shipping status), no refund is available.
  • If order is not completed within 60 days of being placed due to client's delay, it will be cancelled by Greenerprinter and charged according to the terms above.

Claims
All claims regarding printed jobs must be submitted in writing for evaluation within ten days of receiving your product. Any claims submitted after this deadline will not be accepted.

Indemnification
You agree to indemnify and hold Greenerprinter and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions, or other infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity.


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ENVIRONMENTAL CERTIFICATIONS, memberships, credentials & awards
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Greenerprinter Bay Area Green Business
Greenerprinter Green America (formerly Co-op America)
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