Questions about an order, a custom quote, or how we print greener? Send us a message and we'll get back to you within one business day.
Our presses, bindery, and team are all under one roof on the Richmond waterfront. No appointment needed for local pick-up. Just wait for your pick-up confirmation email, then stop by during business hours.
We recently experienced a security incident affecting some of our systems, including our online ordering platform. We’ve rebuilt on new infrastructure, and as part of that fresh start, customer accounts did not carry over.
If you had an account with us before August 9th 2026, you’ll need to create a new one. It takes about a minute, and we’re sorry for the hassle.
Will my order history and reorders be available?
No. Along with accounts, order history, saved reorders, and saved files did not carry over to the new site. The first time you order with us again, you’ll place it as a new order, uploading your artwork fresh. After that first order, one-click reordering works as before from your new account.
If you have an open order with us, our team is contacting affected customers directly. You can also reach us at (800) 655-5833 or support@greenerprinter.com.
One security note: if you used your old Greenerprinter password on any other website, we recommend changing it there.
On August 9 we found unauthorized access to one of our systems and shut it down the same day. Your account is still yours, but every password set before that date was retired as a precaution, so your old one no longer works.
Your card details were never exposed
Payment information lives with our payment processor, not on our servers, so saved cards were not part of this.
Your order history did not survive
Orders, saved files and reorders from before August 9 are gone from your account.
If you used that same password on another site, change it there too.