Terms and Conditions

Payment

The fees for Greenerprinter products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Orders in the state of California are subject to state sales tax unless a resale certificate is submitted at the time of order placement. Greenerprinter requires pre-payment on all orders with the exception of customers pre-approved for Credit Terms. For large orders, a 50% deposit may apply even with a net 30 account term. In addition, for net 30 orders that are billed on account, we accept bank to bank ACH payments or check payments. We also accept credit card payments, however a 3% transaction fee will apply.

All mailing services and postage related fees must be prepaid. No orders will be mailed until a signed mailing services invoice is returned from the customer authorizing payment.

Greenerprinter accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to Greenerprinter, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $35. Payments are due before shipment.

Color Reproduction & Quality

Greenerprinter will meet print industry standards regarding color and quality. The accuracy of each color reproduction is guaranteed to be within 90% of the proof approved. Greenerprinter accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Greenerprinter cannot guarantee color quality unless a hard proof is ordered. Greenerprinter reserves the right to substitute paper on orders whose quantity is less than 2000 press sheets. The paper substitution will be comparable in specifications and post-consumer waste to the paper stock chosen at the time of the order. The exceptions are custom print orders with previously specified mill orders, where no substitutions will be made.

Clients must provide print ready files suited to the offset printing process. Greenerprinter is not liable for poor quality reproduction due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. Furthermore, Greenerprinter is not responsible for errors and omissions in artwork, either supplied by the client or edited by Greenerprinter, and approved by the client.

Clients must provide full color printing images in CMYK format. Greenerprinter is not responsible for the color shift that occurs in conversions from RGB to CMYK color modes. Orders requiring spot colors must be created using PMS colors.

Over-runs and Under-runs

Greenerprinter follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you "at no charge." Any deficiency shall be credited to your account proportionately. If a required "no less than" quantity is needed, this must be stated when order is placed.

Greenerprinter will contact the client (by e-mail or by phone) if errors are detected in supplied files. The client will be alerted to the issue and given the following choices:

1. Resubmit a corrected file.
2. Request an estimate for Greenerprinter to correct your files. This action will require additional payment before your order will proceed.

Design Services

Greenerprinter offers design services, which may be performed by internal staff or third-party independent contractors. By engaging us for these services, you agree to the following:

• Client Materials: The client must provide all text, logos, and high-resolution images. The client warrants that they have the legal right to use all materials supplied to Greenerprinter and agrees to indemnify Greenerprinter and its contractors against any copyright claims arising from the use of these materials.
• Revisions & Fees: Design fees are estimated based on the project scope. Designers aim to quote your project to include at least 2 revision rounds. Additional revisions or changes to the project scope will be billed at our standard hourly rate.
• Approval & Errors: While our designers and contractors strive for accuracy, it is the sole responsibility of the client to proofread all design work. The client must review all final proofs for spelling, layout, and image placement errors before approval. Greenerprinter is not responsible for any errors or omissions found after the client has approved the final artwork.
• Ownership: Upon full payment of all fees, the client is granted a license to use the final approved PDF artwork for printing. Native source files (e.g., InDesign, Illustrator) remain the property of Greenerprinter or its contractors unless a file release fee is negotiated and paid.
• Design Quotes and Cancellations:
  • Authorization to Proceed: When a customer purchases a Design Services quote through the Greenerprinter portal, this acts as official authorization for our design team to immediately begin work on the project based on the estimated hours provided.
  • Labor vs. Physical Products: Design services are billed strictly for creative and technical labor at our standard rate of $75/hour. Unlike physical printed products, design time cannot be returned. Therefore, design labor is strictly non-refundable once work has commenced.
  • Design Cancellations & Billed Time: If a customer requests to cancel a project after a design quote has been purchased, the customer is responsible for paying for all design hours logged up to the exact moment a written cancellation request is received.
  • Partial Completion: If the design is only partially finished when cancelled, the customer will be billed only for the exact time logged by the designer prior to cancellation. Any remaining unused balance from the pre-purchased quote will be refunded.
  • Full Completion: If the designer has already completed the quoted hours of work before the cancellation request is received, the design fee is 100% non-refundable.
• Bundled Order Cancellations: Cancelling a print order does not negate the cost of the design labor that has already been performed. If an order involving both Design Services and Printing is cancelled, the customer will be refunded for the unprinted physical product, minus:
  • The total cost of any design hours already logged.
  • Our standard Order Cancellation Fee (3% of the total order or $15.00, whichever is greater) to cover administrative processing.
  • Any applicable pre-press proofing fees, if the project had already progressed to the proofing stage prior to cancellation.
• Subjectivity and Quality: Design is an inherently subjective process. We cannot guarantee that initial concepts will perfectly match your personal preferences on the first draft. Client dissatisfaction with the aesthetic quality of the design does not entitle the client to a refund of the design labor. The standard remedy for design dissatisfaction is to provide clear feedback for revisions. If the required revisions exceed the time originally quoted, additional design hours must be purchased.

Reseller Program

Greenerprinter's Reseller Program is available to approved designers, print brokers, marketing agencies, and other businesses that purchase print products on behalf of third-party clients. Participation in the program is subject to the following terms.

• To apply, applicants must submit a completed Reseller Application and a valid, current Multi-Jurisdictional Resale Certificate. Greenerprinter reserves the right to approve or deny any application at its sole discretion. Approval is not guaranteed and may be revoked at any time if program terms are violated or if account activity is inconsistent with reseller use.
• Approved resellers with a valid resale certificate on file will have sales tax removed from qualifying orders. It is the reseller's sole responsibility to ensure their resale certificate remains current. If a certificate expires or is found to be invalid, Greenerprinter reserves the right to apply applicable sales tax to subsequent orders until a valid certificate is resubmitted. Resellers are responsible for collecting and remitting any applicable taxes to their own clients in accordance with applicable law.
• Approved resellers receive a flat wholesale discount applied automatically across eligible products upon account activation. Wholesale pricing is non-transferable and may not be shared with or extended to third parties. Greenerprinter reserves the right to modify wholesale pricing tiers or discount levels at any time with or without notice.
• Reseller accounts are for business use only. Resellers agree not to misrepresent Greenerprinter's products or services to their clients, and are solely responsible for all representations made to their own clients regarding pricing, turnaround times, and product specifications. Greenerprinter is not liable for any disputes between the reseller and their clients.
• Greenerprinter reserves the right to suspend or terminate a reseller account at any time for misuse, inactivity, submission of a fraudulent or invalid resale certificate, or any violation of these Terms and Conditions. Upon termination, standard retail pricing will apply to any subsequent orders.

Soft, Mock-up & Color Proofs

All orders at Greenerprinter require proof approval through the greener portal before we begin printing. Depending on your product and needs, we offer Soft Proofs, Mock-up Proofs, and Color Proofs.

1. Soft Proofs are digital PDF files used to check design layout and text accuracy. They are not meant for reviewing color accuracy or density. Greenerprinter provides up to two (2) free soft proofs per order. Each additional proof costs $15.00.
   • Instant Proofs (Automated System): Available for select products (e.g., cards, postcards, multi-page booklets, hang tags). Your proof is generated immediately and available online for instant review.
   • Manual Proofs (Prepress Review): For products not supported by our automated system, our prepress team will manually review your files. You will receive a proof email within 3-4 business hours. If changes are needed, your order will be placed on hold with notes; if approved, production begins.
2. Hard/Mock-up Proofs: For a fee, we will send a printed mock-up. Mock-up proofs are primarily used to confirm artwork placement and paper selection.
   • Mock-ups are not color accurate.
   • Mock-ups do not include finishing processes such as die-cutting, drilling, scoring, folding, Kleenstick, or other bindery work.
   • If you require a fully finished version of your job (including all production details), you must request a Prototype (sample of 1) separately from your main order.
   • Shipping: Next Day Mock-ups are shipped via Next Day Air; Second Day Mock-ups are shipped via 2-Day Shipping.
3. Color Proofs are a flat sheet that provides the most accurate color representation of your project. It is ideal for those seeking the closest match to final print colors.
   • Color proofs are designed to show color precision.
   • They are sent as flat sheets (not cut to final size, no finishing).
   • They may not always be printed on your exact selected paper stock.
   • Cost: $195.00 each (plus applicable shipping).

Press Check & Sign Off

The press check is a final step in the printing process. It takes place after a printing press is set up but before the print run is underway. While errors should have been corrected during the color proofing and proofreading stages. The main purpose of a press check is to make sure that the color on press comes as close as possible to the color proof. Color proofs are valuable guides, but due to the inherent differences between color proofing techniques and printing itself, proofs will match the printed sheet with varying degrees of exactness.

A signed or initialled press sheet represents acceptance by the client that the color and sheet is accepted and approved for printing. This is the final signoff and supersedes the initial hardproof.

Turnaround Time

The turnaround time selected by the client begins with online proof approval of our soft proofs or when approved hard proofs are returned to our location. If your job or proof is approved by 4:00 P.M. PST, printing turnaround time begins next business day. For instance, an order placed with a three day turnaround approved by 4:00 P.M. Wednesday would be completed and shipped after 4:00 P.M. PST Monday. Please note that Greenerprinter's offices are closed on Saturdays, Sundays, and Holidays. Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping.

Printing turnaround for approved orders is guaranteed. If your deadline is not met our policy is to refund any rush charges or upgrade a future order to include rush services. Only orders with written instructions regarding a specific ship date will be considered for a full refund. The date requested, however, must be achievable with the selected print turnaround.

Mailing Services

Mailing list(s), while in Greenerprinter's control, is/are the sole property of the client and shall be used only with the client's instructions. Once the piece is delivered to the USPS, Greenerprinter's responsibility ends. Greenerprinter is only responsible for the preparation and delivery of mailing pieces to the USPS. In no case is Greenerprinter liable for loss of business, incidental or consequential damages, or costs in excess of billing for services related to the specific job.

Shipping, Handling & Freight Charges

Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. Greenerprinter is not responsible for delays or damages caused during shipping. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS.

If you have chosen freight shipping, all freight will have characteristics of a freight class. We do our best to estimate this once you select the freight shipping during checkout. However, any final adjustments AFTER SHIPPING can result in additional charges. This can be due to density, liability, handling and stowability and can result in additional charges as illustrated below.

• If you require that the delivery be brought inside, rather than outside the door as freight service offers.
• If you do not have a forklift and the truck has to make special handling requirements.
• If the weight is not accurate.
• If delivery to your location is considered limited access or obstructed.

If the freight carrier charges Greenerprinter additional charges for your shipment, you agree to pay that fee if it is due.

Shipping Protection (Optional)

Greenerprinter offers optional shipping protection at checkout, self-insured by Greenerprinter.

What's covered: Packages confirmed lost in transit by the carrier, and packages damaged in transit with photo evidence provided. Resolution is reprint and reship at no additional charge, including shipping. No cash refunds are issued under this program.

What's not covered: Incorrect shipping addresses provided by the customer; incorrect, low-resolution, or unsuitable files uploaded by the customer; packages refused by the recipient; damage reported without photo evidence; items damaged after confirmed delivery; and production or print quality issues, which are handled separately under Greenerprinter's standard quality guarantee.

How to file a claim: Contact us at csr@greenerprinter.com with your order number. Claims for lost packages must be submitted within 14 days of the expected delivery date. Claims for damaged packages must be submitted within 7 days of delivery confirmation and must include photo evidence of the damage. Greenerprinter will acknowledge your claim within one business day and, if approved, reprint and reship your order within standard production time.

Once an order has entered production, the shipping protection premium is non-refundable.

Change to Orders and Final Chargeout

Once your order has been placed with Greenerprinter, change orders may arise for various reasons; order quantity adjustments, paper changes, size adjustments, shipping destinations, weight changes of shipping and additional soft proofs (2 included) the 3rd is $15.00. In the event of an addition or credit balance a final charge will be reconciled at the time of shipping. This will be done on the original credit card if that was provided or billed if you have an account with us. You will be notified by email of the adjustment and CSR will do their best to inform you of any change order charges along the way, in advance of the final charge or credit.

Cancellation and Incomplete Orders

To cancel your order, email csr@greenerprinter.com with the cancellation request, order number, and reason. You will receive a confirmation of your cancellation within one business day.

In the event of cancellation, a fee will be deducted from your refund to cover transaction and administrative costs. This fee is determined by the total value of your order (excluding tax):

• Orders under $500.00: A $15.00 cancellation fee applies.
• Orders over $500.00: A 3% cancellation fee (calculated on the full order amount) applies.

Proofing Charges: In addition to the Standard Cancellation Fee, the client is responsible for costs associated with any proofing work already completed. These charges are cumulative; if both Hard and Soft proofs were generated prior to cancellation, fees for both will apply:

• Soft Proofs: A $60.00 charge applies if a soft proof has been initiated or completed by our pre-press team prior to cancellation.
• Hard Proofs/Prototypes: If a hard proof or prototype has been initiated or completed, the client is responsible for the full cost of the proof (minimum $85.00).

Non-Refundable Status

• Printed Orders: If the order has been printed (regardless of shipping status), no refund is available.
• Custom orders: If your order required the purchase of custom paper, envelopes, or other non-standard inventory, the cost of these materials is non-refundable once they have been ordered by Greenerprinter, even if printing has not yet begun.
• Aged Orders: If the order is older than 45 days at the time of cancellation, only store credit can be issued. This also applies to incomplete orders (orders not fulfilled) older than 45 days. Store credit will be honored up to 12 months (1 year) from the original order date. After this time, it is not valid.

Claims of Defective Printing

All claims regarding printed jobs must be submitted in writing for evaluation within 30 business days of receiving your product. Any claims submitted after this deadline will not be accepted.

If the claim is for a print replacement (reprint) or 100% credit (store credit), we will ask that you return the entire product before a final adjustment or reprint will be completed. All other adjustments or credits will be evaluated based on a job to job basis.

Mobile Message Marketing Program

By subscribing to Greenerprinter text notifications, you agree to receive recurring automated marketing and informational text messages (e.g., order updates, quotes, cart reminders) at the phone number provided. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Mobile information will not be shared, sold or purchased with third parties or affiliates for marketing or promotional purposes.

Cancellation & Help: Reply STOP to opt out. Reply HELP for assistance.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Privacy: View our Privacy Policy.

Indemnification

You agree to indemnify and hold Greenerprinter and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions, or other infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity.