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Terms & conditions

Terms & Conditions

By placing an order, you are forming a legally binding contract with Greenerprinter for products and services, and you agree to be bound by the following Terms and Conditions.

Greenerprinter reserves the right to update our Terms and Conditions without notice.


The fees for Greenerprinter products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Orders in the state of California are subject to state sales tax unless a resale certificate is submitted at the time of order placement. Greenerprinter requires pre-payment on all orders with the exception of customers pre-approved for Credit Terms. Greenerprinter grants Credit Terms on the print portion of orders only. All mailing services and postage related fees must be prepaid. No orders will be mailed until a signed mailing services invoice is returned from the customer authorizing payment. 

Greenerprinter accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to Greenerprinter, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $35. Payments are due before shipment.

Color Reproduction & Quality

Greenerprinter will meet print industry standards regarding color and quality. The accuracy of each color reproduction is guaranteed to be within 90% of the proof approved. Greenerprinter accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Greenerprinter cannot guarantee color quality unless a hard proof is ordered. Greenerprinter reserves the right to substitute paper on orders whose quantity is less than 2000 press sheets. The paper substitution will be comparable in specifications and post-consumer waste to the paper stock chosen at the time of the order. The exception are custom print orders with previously specified mill orders, where no substitutions will be made.

Clients must provide print ready files suited to the offset printing process. Greenerprinter is not liable for poor quality reproduction due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. Furthermore, Greenerprinter is not responsible for errors and omissions in artwork, either supplied by the client or edited by Greenerprinter, and approved by the client.

Clients must provide full color printing images in CMYK format. Greenerprinter is not responsible for the color shift that occurs in conversions from RGB to CMYK color modes. Orders requiring spot colors must be created using PMS colors.

Over-runs and Under-runs 

Greenerprinter follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you "no charge." Any deficiency shall be credited to your account proportionately. If a required "no less than" quantity is needed, this must be stated when order is placed.

Greenerprinter will contact the client (by e-mail or by phone) if errors are detected in supplied files. The client will be alerted to the issue and given the following choices: 

  1. Resubmit a corrected file.
  2. Request an estimate for Greenerprinter to correct your files. This action will require additional payment before your order will proceed.


Typesetting: Provide your artwork and we will typeset or change the information on your cards. Download the typesetting form and upload it along with any other artwork (like logo, images etc.). If this is a reorder, we can pull your files from a previous order and change the content. Typesetting is a $25.00 fee and includes up to 3 revisions, on the 4th revision the $25 would be billed again.

Soft & Hard Proofs 

A link to a PDF soft proof is sent to the client's email address. The soft proof will be uploaded within one business day once the print ready files have been uploaded to the order. The client can view it on screen or download and print. The soft proof represents only the design layout, text accuracy, image proportion and placement; it is not meant for reviewing color accuracy or density. Greenerprinter cannot guarantee color quality unless a hard proof is ordered.

A hard proof is a full color, one-sided and untrimmed inkjet proof, calibrated to our presses and printed on standard semi-gloss proofing paper. Hard proofs are meant to proof color ONLY. We do not run "press proofs" as they are too costly and wasteful to be justified. If you need to see printing on an actual paper stock, we recommend that you order samples.

Hard proofs will be mailed overnight to the account address, unless otherwise stated in the order notes, within two business day of receiving print ready files to the order. Hard proofs must be returned to Greenerprinter to initiate order turnaround. If your order is color critical, Greenerprinter strongly suggests you purchase a hard proof.

When a proof is ready, the client will be notified by e-mail.

Any changes to orders must be in writing. Greenerprinter will not proceed with verbal corrections or approvals.

Press Check & sign off

The press check is a final step in the printing process. It takes place after a printing press is set up but before the print run is underway. While errors should have been corrected during the color proofing and proofreading stages. The main purpose of a press check is to make sure that the color on press comes as close as possible to the color proof. Color proofs are valuable guides, but due to the inherent differences between color proofing techniques and printing itself, proofs will match the printed sheet with varying degrees of exactness.

A signed or initialled press sheet represents acceptance by the client that the color and sheet is accepted and approved for printing.

Turnaround Time 

The turnaround time selected by the client begins with online proof approval of our soft proofs or when approved hard proofs are returned to our location. If your job or proof is approved by 4:00 P.M. PST, printing turnaround time begins next business day. For instance, an order placed with a three day turnaround approved by 4:00 P.M. Wednesday would be completed and shipped after 4:00 P.M. PST Monday. Please note that Greenerprinter's offices are closed on Saturdays, Sundays, and Holidays. Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping.

Printing turnaround for approved orders is guaranteed. If your deadline is not met our policy is to refund any rush charges or upgrade a future order to include rush services. Only orders with written instructions regarding a specific ship date will be considered for a full refund. The date requested, however, must be achievable with the selected print turnaround.

Mailing Services 

Mailing list(s), while in Greenerprinter's control, is/are the sole property of the client and shall be used only with the client's instructions. Once the piece is delivered to the USPS, Greenerprinter's responsibility ends. Greenerprinter is only responsible for the preparation and delivery of mailing pieces to the USPS. In no case is Greenerprinter liable for loss of business, incidental or consequential damages, or costs in excess of billing for services related to the specific job.

Shipping & Handling 

Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS. Greenerprinter is not responsible for delays or damages caused during shipping.

Fedex and UPS Policy for claims (lost, stolen or damaged product)

Greenerprinter automatically insures up to $100 in product value for lost, stolen or damaged product if you ship via UPS or Fedex using Greenerprinter's account. If you choose your own account, you will have to work with the carrier directly. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS. We do not insure for U.S. mail.

If you chose additional insurance at checkout, up to 100% of your product purchase can be covered by the carrier. We will initiate a claim and the investigation process can​take 7-10 days to complete. Greenerprinter will credit your account no later than 15 business days after receiving the results.

For orders of value more than $500.00, insurance with shipping is mandatory.

Cancellation of Orders and Incomplete Orders 

To cancel your order, email csr@greenerprinter.com with the cancelation request, order number and reason. You will get a confirmation of your cancellation in 1 business day.

Cancellation conditions may apply:

  • If purchased with credit card, a 2.5% transaction fee may apply.
  • If no work has been done, a full refund or credit will be issued up to 45 days of purchase date.
  • If a soft proof is completed there will a charge of $60.00.
  • If a hard proof has been completed, the client is responsible for the cost of the proof (hard proof costs vary based on job description).
  • If the order has been printed (regardless of shipping status), no refund is available.
  • If the order is older than 45 days at time of cancellation, only store credit can be issued.
  • Store credit can be honored up to 12 months (1 year)  from original order date.  After this time, it is not valid.


All claims regarding printed jobs must be submitted in writing for evaluation within ten days of receiving your product. Any claims submitted after this deadline will not be accepted.

If the claim is for a print replacement (reprint) or 100% credit (refund), we will ask that you return the entire product before a final adjustment or reprint will be completed. All other adjustments or credits will be evaluated based on a job to job basis.


You agree to indemnify and hold Greenerprinter and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions, or other infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity.