By placing an order, you are forming a legally binding contract with Greenerprinter for products and services, and you agree to be bound by the following Terms and Conditions.
Greenerprinter reserves the right to update our Terms and Conditions without notice.
The fees for Greenerprinter products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Orders in the state of California are subject to state sales tax unless a resale certificate is submitted at the time of order placement. Greenerprinter requires pre-payment on all orders with the exception of customers pre-approved for Credit Terms. For large orders, a 50% deposit may apply even with a net 30 account term. In addition, for net 30 orders that are billed on account, we accept bank to bank ACH payments or check payments. We also accept credit card payments, however a 3% transaction fee will apply.
All mailing services and postage related fees must be prepaid. No orders will be mailed until a signed mailing services invoice is returned from the customer authorizing payment.
Greenerprinter accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to Greenerprinter, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $35. Payments are due before shipment.
Greenerprinter will meet print industry standards regarding color and quality. The accuracy of each color reproduction is guaranteed to be within 90% of the proof approved. Greenerprinter accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Greenerprinter cannot guarantee color quality unless a hard proof is ordered. Greenerprinter reserves the right to substitute paper on orders whose quantity is less than 2000 press sheets. The paper substitution will be comparable in specifications and post-consumer waste to the paper stock chosen at the time of the order. The exceptions are custom print orders with previously specified mill orders, where no substitutions will be made.
Clients must provide print ready files suited to the offset printing process. Greenerprinter is not liable for poor quality reproduction due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. Furthermore, Greenerprinter is not responsible for errors and omissions in artwork, either supplied by the client or edited by Greenerprinter, and approved by the client.
Clients must provide full color printing images in CMYK format. Greenerprinter is not responsible for the color shift that occurs in conversions from RGB to CMYK color modes. Orders requiring spot colors must be created using PMS colors.
Greenerprinter follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you "at no charge." Any deficiency shall be credited to your account proportionately. If a required "no less than" quantity is needed, this must be stated when order is placed.
Greenerprinter will contact the client (by e-mail or by phone) if errors are detected in supplied files. The client will be alerted to the issue and given the following choices:
Resubmit a corrected file.
Request an estimate for Greenerprinter to correct your files. This action will require additional payment before your order will proceed.
Typesetting: Is only provided on a custom basis. Download the typesetting form and upload it along with any other artwork (like logo, images etc.). If this is a reorder, we can pull your files from a previous order and change the content. Typesetting is a fee for service and can be estimated based on the amount of typesetting. All final typesetting needs to be reviewed and approved by the client. Any errors or omissions will not be the Greenerprinter's responsibility.
A link to a PDF soft proof is sent to the client's email address. The soft proof will be uploaded within one business day once the print ready files have been uploaded to the order. The client can view it on screen or download and print. The soft proof represents only the design layout, text accuracy, image proportion and placement; it is not meant for reviewing color accuracy or density. Greenerprinter cannot guarantee color quality unless a hard proof is ordered.
A hard proof is a full color, one-sided and untrimmed inkjet proof, calibrated to our presses and printed on standard semi-gloss proofing paper. Hard proofs are meant to proof color ONLY. We do not run "press proofs" as they are too costly and wasteful to be justified. If you need to see printing on an actual paper stock, we recommend that you order samples.
Hard proofs will be mailed overnight to the account address, unless otherwise stated in the order notes, within two business days of receiving print ready files to the order. Greenerprinter will keep one exact copy of the hardproof and once you approve the hardproof , we will schedule your order for printing. If your order is color critical, Greenerprinter strongly suggests you purchase a hard proof.
When a proof is ready, the client will be notified by e-mail.
Any other changes to orders must be sent in writing. Greenerprinter will not proceed with verbal corrections or approvals.
The press check is a final step in the printing process. It takes place after a printing press is set up but before the print run is underway. While errors should have been corrected during the color proofing and proofreading stages. The main purpose of a press check is to make sure that the color on press comes as close as possible to the color proof. Color proofs are valuable guides, but due to the inherent differences between color proofing techniques and printing itself, proofs will match the printed sheet with varying degrees of exactness.
A signed or initialled press sheet represents acceptance by the client that the color and sheet is accepted and approved for printing. This is the final signoff and supersedes the initial hardproof.
The turnaround time selected by the client begins with online proof approval of our soft proofs or when approved hard proofs are returned to our location. If your job or proof is approved by 4:00 P.M. PST, printing turnaround time begins next business day. For instance, an order placed with a three day turnaround approved by 4:00 P.M. Wednesday would be completed and shipped after 4:00 P.M. PST Monday. Please note that Greenerprinter's offices are closed on Saturdays, Sundays, and Holidays. Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping.
Printing turnaround for approved orders is guaranteed. If your deadline is not met our policy is to refund any rush charges or upgrade a future order to include rush services. Only orders with written instructions regarding a specific ship date will be considered for a full refund. The date requested, however, must be achievable with the selected print turnaround.
Mailing list(s), while in Greenerprinter's control, is/are the sole property of the client and shall be used only with the client's instructions. Once the piece is delivered to the USPS, Greenerprinter's responsibility ends. Greenerprinter is only responsible for the preparation and delivery of mailing pieces to the USPS. In no case is Greenerprinter liable for loss of business, incidental or consequential damages, or costs in excess of billing for services related to the specific job.
Greenerprinter is not responsible for shipping damages to your product once the package leaves our facility. However, if there is damage, we will follow the POLICY FOR DAMAGE CLAIMS.
If you have chosen freight shipping, all freight will have characteristics of a freight class. We do our best to estimate this once you select the freight shipping during checkout. However, any final adjustments AFTER SHIPPING, can result in additional charges. This can be due to density, liability, handling and stow ability and can result in additional charges as illustrated below.
If you require that the delivery be brought inside, rather than outside the door as freight service offers.
If you do not have a forklift and the truck has to make special handling requirements.
If the weight is not accurate.
If delivery to your location is considered limited access or obstructed
If the freight carrier charges Greenerprinter additional charges for your shipment, you agree to pay that fee if it is due.
UPS and Fedex insure up to $100 for product that is lost, stolen or damaged. If you ship via UPS or Fedex using Greenerprinter's account, we will file a claim for you. If you choose your own account, you will have to work with the carrier directly. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS. We do not insure for U.S. mail.
If you choose additional insurance at checkout, up to 100% of your product purchase can be covered by the carrier. We will initiate a claim and the investigation process can take 7-10 days to complete. Greenerprinter will credit your account no later than 15 business days after receiving the results.
Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS. Greenerprinter is not responsible for delays or damages caused during shipping. In the event shipping damage occurs, Greenerprinter will make every effort to resolve the matter by also filing a damage claim with the carrier and working to satisfy the customer’s needs. In order to complete our claim, we will require damage material pictures, damage material boxes & original box labels.
Once your order has been placed with Greenerprinter, change orders may arise for various reasons; order quantity adjustments, paper changes, size adjustments, shipping destinations, weight changes of shipping and additional soft proofs (2 included) the 3rd is $15.00. In the event of an addition or credit balance a final charge will be reconciled at the time of shipping. This will be done on the original credit card if that was provided or billed if you have an account with us. You will be notified by email of the adjustment and CSR will do their best to inform you of any change order charges along the way, in advance of the final charge or credit.
To cancel your order, email csr@greenerprinter.com with the cancellation request, order number and reason. You will get a confirmation of your cancellation in 1 business day.
Cancellation conditions may apply as follows:
Full refund will be issued up to 45 days of purchase date if the order originated on our website at greenerprinter.com and no work was provided.
Partial credit may be issued up to 45 days, if the order was a custom quote. You may be subject to a 20% cancellation fee due to custom pre-work, even if we did not complete the printing.
If a soft proof is completed there is a charge of $60.00.
If a hard proof has been completed, the client is responsible for the cost of the proof (hard proof costs vary based on job description), min. $85.00
If the order has been printed (regardless of shipping status), no refund is available.
If the order is older than 45 days at time of cancellation only store credit can be issued. This also applies to incomplete orders (orders not fulfilled) older than 45 days, only store credit is issued.
Store credit will be honored up to 12 months (1 year) from original order date. After this time, it is not valid.
All claims regarding printed jobs must be submitted in writing for evaluation within (10) ten days of receiving your product. Any claims submitted after this deadline will not be accepted.
If the claim is for a print replacement (reprint) or 100% credit (refund), we will ask that you return the entire product before a final adjustment or reprint will be completed. All other adjustments or credits will be evaluated based on a job to job basis.
You agree to indemnify and hold Greenerprinter and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions, or other infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity.